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👋 What Is Latency and Why It Matters

  • Low latency = smooth audio, video, and interaction
  • High latency = delays, lags, or interruptions
This is especially important for live interviews and proctored assessments, where real-time communication is key.

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🚨 What Causes High Latency?

High latency can happen due to several common reasons:
  • Weak Wi-Fi signal or being far from the router
  • VPNs or proxy networks slowing down your connection
  • Busy networks (others streaming, gaming, or video calling)
  • Apps running in the background that use bandwidth (e.g., Zoom, YouTube, cloud sync)
  • Mobile data or hotspot usage, which may be unstable

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✅ Ideal Latency for Talview Sessions

To ensure a smooth experience, here’s what your latency should look like:
Latency RangeExperience Quality
0–50 msExcellent – Fully supported
51–100 msAcceptable – Minor delays may occur
100+ msPoor – Risk of audio/video issues
👉 You can measure this using the Network Speed Test.

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⚠️ How to Know If You Have High Latency

You might have high latency if:
  • There’s a delay when someone speaks or responds
  • Your video is freezing or skipping
  • Conversations overlap or echo
  • You get flagged during proctoring due to delayed reactions
  • Internet disconnection happening in spite of having good upload and down

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🛠 Steps to Reduce Latency

Try these quick fixes to lower your latency:
  • Use a wired (LAN) connection for a stable network
  • Move closer to your router if on Wi-Fi
  • Disconnect unused devices from the same network
  • Turn off VPNs or proxies unless required
  • Close other apps using internet (e.g., Netflix, Zoom, OneDrive)
  • Restart your router/modem
  • Switch to a home broadband connection if using mobile data
After trying these steps, run the Network Speed Test again to check your improvement.
When to Retest Once you’ve taken the steps above, go back and re-run the System Readiness Check to ensure your latency score is in the safe range.

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📚 Helpful Articles

  • Using Mobile Hotspot Without Interruption*
  • How Background Apps Can Slow You Down*
  • Troubleshooting High Latency With VPN*
  • Minimum Network Requirements for Talview*

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🆘 Need More Help?

If you’re still facing issues:
  • Take a screenshot of your Speed Test results
  • Contact Talview Support with:
    • A brief description of your issue
    • Steps you’ve already tried
We’re here to help you get back on track - quickly and smoothly.