✅ Common Causes and Fixes
| What Might Be Happening | What You Can Do |
|---|---|
| Weak or unstable Wi-Fi connection | Use a wired (LAN) connection for better stability, if possible |
| Mobile hotspot signal fluctuates | Switch to a broadband network or follow our Hotspot Optimization Guide* |
| Router temporarily dropped signal | Restart your modem/router, wait 2 minutes, then reconnect |
| Internet used by multiple people or devices | Ask others to pause heavy internet usage (streaming, downloads) during your session |
| Power-saving or auto-sleep settings disrupt network | Turn off battery saver or auto-sleep modes on your device and router |
⚠️ Signs You’re Experiencing Network Drops
Run a Network Speed Test to ensure your connection is stable. You may be facing intermittent disconnections if:- Your session freezes and resumes or ends abruptly
- You’re logged out without warning
- The “Connectivity” status in System Check keeps changing
- You see “Reconnecting…” messages during a live interview
🛠️ How to Prevent Session Crashes
To stay connected throughout your session, try the following:- Use a wired Ethernet connection instead of Wi-Fi
- If on Wi-Fi, sit close to the router for the strongest signal
- Disable background apps and updates on your device
- Turn off auto-sleep on your computer and hotspot device
- Keep your device plugged in and fully charged
- Avoid switching networks mid-session (e.g., between Wi-Fi and mobile data)
🔁 If a Session Crashes
If your session gets disconnected:- Check your network connection and do a network speed test if needed.
- Try reconnecting immediately using the same link
- If prompted, resume from where you left off
- If unable to rejoin, take a screenshot of the error and your network speed test
📚 Related Articles
- Using Mobile Hotspot Without Interruption
- Background Apps That Eat Bandwidth
- Minimum Network Requirements for Talview
- Troubleshooting Latency Warnings