If your test or interview session suddenly ends, freezes, or logs you out, it’s likely due to a network drop – a sudden loss of internet connectivity. This can happen even if the connection seems fine before you start. A dropped network may result in disconnection from your live interview, loss of progress during a test or assessment, automatic logout from a proctored session, and reconnection delays that disrupt your overall experience.
What Might Be Happening | What You Can Do |
---|---|
Weak or unstable Wi-Fi connection | Use a wired (LAN) connection for better stability, if possible |
Mobile hotspot signal fluctuates | Switch to a broadband network or follow our Hotspot Optimization Guide* |
Router temporarily dropped signal | Restart your modem/router, wait 2 minutes, then reconnect |
Internet used by multiple people or devices | Ask others to pause heavy internet usage (streaming, downloads) during your session |
Power-saving or auto-sleep settings disrupt network | Turn off battery saver or auto-sleep modes on your device and router |