🚫 What’s the Issue?

✅ Common Causes and Fixes

What Might Be HappeningWhat You Can Do
Weak or unstable Wi-Fi connectionUse a wired (LAN) connection for better stability, if possible
Mobile hotspot signal fluctuatesSwitch to a broadband network or follow our Hotspot Optimization Guide*
Router temporarily dropped signalRestart your modem/router, wait 2 minutes, then reconnect
Internet used by multiple people or devicesAsk others to pause heavy internet usage (streaming, downloads) during your session
Power-saving or auto-sleep settings disrupt networkTurn off battery saver or auto-sleep modes on your device and router

⚠️ Signs You’re Experiencing Network Drops

Run a Network Speed Test to ensure your connection is stable. You may be facing intermittent disconnections if:
  • Your session freezes and resumes or ends abruptly
  • You’re logged out without warning
  • The “Connectivity” status in System Check keeps changing
  • You see “Reconnecting…” messages during a live interview

🛠️ How to Prevent Session Crashes

To stay connected throughout your session, try the following:
  • Use a wired Ethernet connection instead of Wi-Fi
  • If on Wi-Fi, sit close to the router for the strongest signal
  • Disable background apps and updates on your device
  • Turn off auto-sleep on your computer and hotspot device
  • Keep your device plugged in and fully charged
  • Avoid switching networks mid-session (e.g., between Wi-Fi and mobile data)

🔁 If a Session Crashes

If your session gets disconnected:
  • Check your network connection and do a network speed test if needed.
  • Try reconnecting immediately using the same link
  • If prompted, resume from where you left off
  • If unable to rejoin, take a screenshot of the error and your network speed test
Then, reach out to Talview Support for assistance.
  • Using Mobile Hotspot Without Interruption*
  • Background Apps That Eat Bandwidth*
  • Minimum Network Requirements for Talview*
  • Troubleshooting Latency Warnings*

🆘 Need More Help?

If your session was interrupted:
  • Take a screenshot of your speed test and any error message
  • Share details of what happened and the steps you tried
  • Contact Talview Support
We’ll help you get back on track as quickly as possible.