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The Center Manager / Proctor Lead role gives you visibility across the centers and proctors you oversee. You can monitor schedules, review candidate progress, and track proctor activity - but your access is read-only access, meaning you can’t make edits or changes directly. This FAQ serves as a quick reference to help you navigate the platform and understand what you can see and do in your role.

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Getting Started

Q1. What can I do as a Center Manager / Proctor Lead on Talview? You can view the centers and proctors assigned to you, monitor schedules, and track candidate progress in real time. You have read-only access. If something needs to be updated, your Center Admin can action it on your behalf. Q2. Where do I start once I log in? Once you log in, you’ll land on your dashboard where you can see the centers you have access to. Navigate to the relevant center to view its schedules, proctor details, and candidate activity. Q3. Can I use Talview on a mobile device or browser? Yes. Talview is accessible via a web browser. For the best experience, use a supported browser on a desktop or laptop. Q4. Who should I contact if I need something changed? Since you have read-only access, any changes — to center settings, proctor assignments, bookings, or candidate data — need to be made by a Center Admin. Reach out to your Center Admin directly to action any updates. Q5. I’m having trouble logging in. What should I do? Check that you’re using the correct login credentials for your organization. If the issue persists, contact your Center Admin or your organization’s IT support for assistance.

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Centers

Q1. Can I view the centers assigned to me? Yes. You can view all centers assigned to you, including their details such as operating hours, room configuration, schedules, bookings, and candidate information. Q2. Can I edit a center’s settings, such as operating hours or room configuration? No. You have read-only access only. Editing center settings is restricted to the Center Admin role. If a change is needed, contact your Center Admin. Q3. Can I view how many rooms and seats are available at a center? Yes. You can view the room and seat configuration for each center you have access to. This helps you get a sense of the center’s capacity at any given time. Q4. Can I view the capacity details for a center? Yes. You can view capacity information such as available seats and room assignments across schedules. You can’t modify these details, but you can use this information to stay informed about center utilization. Q5. I can see a center but some details look incorrect. What should I do? Since you have read-only access, you can’t correct the details yourself. Flag the issue with your Center Admin so they can review and make the necessary corrections. Q6. Can I view multiple centers at the same time? You can view all centers assigned to you, but you’ll need to navigate to each center individually to see its specific details, schedules, and candidate information.

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Proctors

Q1. Can I view the proctors assigned to my centers? Yes. You can view the list of proctors associated with the centers you have access to, along with their profile details and assigned schedules. Q2. Can I assign or reassign proctors to a schedule? No. You have read-only access only. Assigning or reassigning proctors is an admin-level action. Contact your Center Admin if changes are needed. Q3. Can I add a new proctor to the platform? No. Adding new users to the platform is outside the scope of your role. Your Center Admin manages user access and onboarding. Q4. Can I view which proctor is assigned to a specific schedule? Yes. You can view proctor assignments within schedules to understand who is managing each session at your centers. Q5. A proctor’s details appear to be incorrect or outdated. What should I do? Since you have read-only access, you can’t update proctor details yourself. Raise it with your Center Admin so they can review and correct the information. Q6. Can I remove a proctor from a center? No. Managing proctor assignments is restricted to the Center Admin role. Contact your Center Admin to action any changes.

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Schedules

Q1. Can I view schedules for my centers? Yes. You can view offline schedules for all centers you have access to, including booking details, assigned proctors, and candidate information. Q2. Can I create, edit, or cancel a booking? No. You have read-only access only. Any changes to bookings need to be made by a Proctor or Center Admin with the appropriate permissions. Q3. Can I view candidate details within a schedule? Yes. You can view candidate information such as their status, assigned room and seat, accommodations, and exam progress — but you can’t update or change any of this information. Q4. Can I see completed schedules? Yes. You can view past schedules to monitor historical activity across your centers. This can be useful for reviewing how sessions ran and tracking overall center performance. Q5. Can I view the candidate list for an upcoming schedule before it starts? Yes. You can view the candidate list for any schedule you have access to, including upcoming ones. This helps you stay informed ahead of exam day. Q6. What information is shown for each schedule? Each schedule shows the date, slot name, time, room, assigned proctor, and total seat count. Within a schedule, you can also see individual candidate details such as their status, seat assignment, and exam name. Q7. Can I download or export schedule data? Export functionality is not part of the Center Manager / Proctor Lead role. If you need a report or export, speak to your Center Admin.