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After completing your Talview Assessment, you may expect a status update from the organization within a specified timeframe, such as 3-7 business days. If no update arrives via email, delays can stem from internal review processes, high candidate volumes, or workflow configurations set by your recruiter. This article outlines the correct contacts and steps to follow for candidates seeking resolution without disrupting. This guide details the steps for candidates to resolve missing status updates efficiently, while respecting organizational review processes.

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Check Your Assessment Status

Check your inbox, spam, and junk folders for automated notifications, which often include your assessment ID, submission confirmation, and expected next steps. Status delays commonly arise from high candidate volumes, internal evaluation queues managed by the organization, or customized workflow settings.

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Contact Your Recruiter or Hiring Manager

Your recruiter or hiring manager remain the primary point of contact, as they are in control of the status notifications.
  • Use the email address provided in your initial assessment invitation.
  • Reference your full name, assessment ID, and completion date in the subject line, e.g., “Status Update Request - Assessment ID [ID] - [Your Name]”.
  • Politely request an update and mention the expected timeline if communicated.

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Talview Support for Technical Issues

Contact Talview support only for platform specific problems, such as login failures or confirmation discrepancies and not for status inquiries.
  • Email [email protected] with your assessment details.
  • Use the in-app “Contact Support” feature if available during your session.

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Best Practices for Follow-Ups

  • Wait at least 3-5 business days after completion before following up, unless a specific timeline was provided in your invitation. Send emails during standard business hours (e.g., 9 AM - 5 PM in the recruiter’s time zone.
  • If no reply after 10 business days, escalate politely to the hiring manager (if contact info available) or check the company’s careers page for alternative support.