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If SSO (Single Sign-On) isn’t working for your organization on Talview, it’s likely due to a configuration issue or a mismatch between your email and your organization’s SSO setup. This can prevent your entire team from logging in using company credentials. In this article, you will find the most common causes and fixes to get SSO working for your organization.

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🔎 Troubleshooting common issues

What Might Be WrongHow to Fix It
SSO hasn’t been enabled for your organizationContact your administrator to confirm SSO is enabled for your organization’s account.
SSO hasn’t been enabled for specific usersSSO may be enabled at the organization level but not for individual accounts. Your administrator can enable it for the affected users.
Users are logging in with a personal email addressSSO only works with official company email addresses. Make sure all users are entering their company email address on the login page.
The Login with SSO button isn’t appearing• Confirm SSO is enabled for your organization.
• Clear the browser cache and cookies and try again.
• Try a different browser.
Your organization’s identity provider (IdP) configuration has an errorContact your IT team to verify that the IdP configuration is correctly set up and synced with Talview.
Additional tips
  • If SSO is unavailable, your administrator can enable password login as an alternative. Refer to How to log in with a password.
  • If the issue affects multiple users across your organization, escalate to your IT team or contact Talview support for assistance.