If SSO (Single Sign-On) isn’t working for your organization on Talview, it’s likely due to a configuration issue or a mismatch between your email and your organization’s SSO setup. This can prevent your entire team from logging in using company credentials. In this article, you will find the most common causes and fixes to get SSO working for your organization.Documentation Index
Fetch the complete documentation index at: https://docs.talview.com/llms.txt
Use this file to discover all available pages before exploring further.
🔎 Troubleshooting common issues
| What Might Be Wrong | How to Fix It |
|---|---|
| SSO hasn’t been enabled for your organization | Contact your administrator to confirm SSO is enabled for your organization’s account. |
| SSO hasn’t been enabled for specific users | SSO may be enabled at the organization level but not for individual accounts. Your administrator can enable it for the affected users. |
| Users are logging in with a personal email address | SSO only works with official company email addresses. Make sure all users are entering their company email address on the login page. |
| The Login with SSO button isn’t appearing | • Confirm SSO is enabled for your organization. • Clear the browser cache and cookies and try again. • Try a different browser. |
| Your organization’s identity provider (IdP) configuration has an error | Contact your IT team to verify that the IdP configuration is correctly set up and synced with Talview. |