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When you request a password reset on Talview, a magic link is sent to your registered email address. If you haven’t received it, a few things could be preventing it from reaching your inbox. In this article, you will find the most common causes and fixes to receive your magic link and complete your password reset.

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🔎 Troubleshooting common issues

What Might Be WrongHow to Fix It
The email is in your spam or junk folderCheck your spam or junk folder for an email from Talview.
Mark it as “Not spam” to ensure future emails land in your inbox.
You entered the wrong email addressReturn to the login page and restart the process using your correct registered email address.
You selected the wrong accountIf multiple accounts are linked to your email, make sure you select the right one on the Pick an account screen before clicking Forgot password?
The magic link has expiredMagic links are time sensitive.
If the link has expired, return to the login page and request a new one.
The resend timer hasn’t expired yetWait for the resend timer to expire, then click Resend code to request a new magic link.
Your organization’s email filters are blocking the emailCheck with your IT team or administrator to ensure emails from Talview aren’t being blocked by your organization’s email filters.
Additional tips
  • Once you receive the magic link, click it promptly before it expires.
  • If the issue persists, contact your administrator for further assistance.