🔎 Troubleshooting common issues
| What Might Be Wrong | How to Fix It |
|---|---|
| You’re not on the Login tab | Make sure the Login tab is selected before entering your email address. |
| You’re entering the wrong email address | Check for typos or extra spaces and re-enter your registered email address. |
| Your verification code has expired | Verification codes are time sensitive. Return to the login page and request a new one. |
| You didn’t receive the verification code | Check your spam or junk folder. If it’s not there, wait for the resend timer to expire and click Resend code. |
| You’re selecting the wrong account | If multiple accounts are linked to your email, make sure you’re selecting the right one on the Pick an account screen. |
| You’re entering the wrong password | Passwords are case-sensitive, re-enter yours carefully. If you’ve forgotten it, click Forgot password? to reset your password. |
| Your browser is causing issues | Clear your browser cache and cookies. Try logging in on a different browser. |