Why can't I log in with SSO?

If you’re unable to log in to Talview using SSO (Single Sign-On), it could be due to an unrecognized email address, a missing SSO configuration, or a browser issue. This can prevent you from accessing your account using your company credentials. In this article, you will find the most common causes and fixes to complete your SSO login successfully.

🔎 Troubleshooting common issues

What Might Be Wrong	How to Fix It
You’re not on the Login tab	Make sure the Login tab is selected before entering your email address.
You’re using a personal email address	SSO only works with your official company email address. Re-enter your company email and click Continue.
You didn’t receive the verification code	Check your spam or junk folder. If it’s not there, wait for the resend timer to expire and click Resend code.
Your verification code has expired	Verification codes are time sensitive. Return to the login page and request a new one.
You’re selecting the wrong account	If multiple accounts are linked to your email, make sure you select the right one on the Pick an account screen. If you’re unsure, check with your administrator.
The Login with SSO button isn’t appearing	SSO may not be enabled for your account. Contact your administrator to enable it.
Your browser is causing issues	Clear your browser cache and cookies. Try logging in on a different browser.

Additional tips

If Login with SSO isn’t available, your administrator may have enabled password login instead. Try logging in with your password.
Use Chrome, Edge, or Firefox for the best experience.
If the issue persists, contact your administrator for further assistance.

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Configurations

Login & Access

Forms

Why can't I log in with SSO?

🔎 Troubleshooting common issues

​🔎 Troubleshooting common issues

🔎 Troubleshooting common issues