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On Talview, your session remains active until you log out. If you’re seeing a session expired message or have been logged out unexpectedly, it’s likely due to a browser issue rather than a platform timeout. In this article, you will find the most common causes and fixes to restore your session quickly.

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🔎 Troubleshooting common issues

What Might Be WrongHow to Fix It
Your browser cookies were cleared or expiredLog back in.
Avoid clearing cookies while actively using the platform.
You’re using multiple browser tabs or windowsClose any duplicate tabs and log in again from a single tab.
Your browser is causing issuesClear your cache and cookies on Google Chrome, Microsoft Edge, or Mozilla Firefox (recommended browsers) and reload the page.
Try logging in on a different browser.
You’re on an unstable internet connectionCheck your connection and log back in once it’s stable.
Additional tips
  • Use Chrome, Edge, or Firefox for the best experience.
  • If you’re being logged out frequently, check with your IT team, your organization’s network or security settings may be affecting your browser session.
  • If the issue persists, contact your administrator for further assistance.