Why has my session expired? - Talview Docs

On Talview, your session remains active until you log out. If you’re seeing a session expired message or have been logged out unexpectedly, it’s likely due to a browser issue rather than a platform timeout. In this article, you will find the most common causes and fixes to restore your session quickly.

🔎 Troubleshooting common issues

What Might Be Wrong	How to Fix It
Your browser cookies were cleared or expired	Log back in. Avoid clearing cookies while actively using the platform.
You’re using multiple browser tabs or windows	Close any duplicate tabs and log in again from a single tab.
Your browser is causing issues	Clear your cache and cookies on Google Chrome, Microsoft Edge, or Mozilla Firefox (recommended browsers) and reload the page. Try logging in on a different browser.
You’re on an unstable internet connection	Check your connection and log back in once it’s stable.

Additional tips

Use Chrome, Edge, or Firefox for the best experience.
If you’re being logged out frequently, check with your IT team, your organization’s network or security settings may be affecting your browser session.
If the issue persists, contact your administrator for further assistance.

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