🔎 Troubleshooting common issues
| What Might Be Wrong | How to Fix It |
|---|---|
| You’re entering the wrong email address | Make sure you’re entering your registered email address. Check for typos or extra spaces. |
| You’re selecting the wrong account | If multiple accounts are linked to your email, make sure you select the right one on the Pick an account screen before clicking Forgot password? |
| You didn’t receive the magic link | - Check your spam or junk folder. - If it’s not there, wait for the resend timer to expire and click Resend code to request a new magic link. |
| The magic link has expired | Magic links are time-sensitive. Return to the login page and repeat the process to request a new one. |
| Your browser is causing issues | - Clear your browser cache and cookies. - Try opening the magic link on a different browser. |
- Once your password is reset, log in using your new password via How to log in with a password.
- If the issue persists, contact your administrator for further assistance.