Why can't I reset my password? - Talview Docs

If you’re unable to reset your password on Talview, it’s usually due to an issue with your email address or the magic link. This can prevent you from regaining access to your account. In this article, you will find the most common causes and fixes to complete your password reset successfully.

🔎 Troubleshooting common issues

What Might Be Wrong	How to Fix It
You’re entering the wrong email address	Make sure you’re entering your registered email address. Check for typos or extra spaces.
You’re selecting the wrong account	If multiple accounts are linked to your email, make sure you select the right one on the Pick an account screen before clicking Forgot password?
You didn’t receive the magic link	- Check your spam or junk folder. - If it’s not there, wait for the resend timer to expire and click Resend code to request a new magic link.
The magic link has expired	Magic links are time-sensitive. Return to the login page and repeat the process to request a new one.
Your browser is causing issues	- Clear your browser cache and cookies. - Try opening the magic link on a different browser.

Additional tips

Once your password is reset, log in using your new password via How to log in with a password.
If the issue persists, contact your administrator for further assistance.

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