🔎 Troubleshooting common issues
| What Might Be Wrong | How to Fix It |
|---|---|
| You’re not on the Sign-Up tab | Make sure the Sign-Up tab is selected before entering your details. |
| You’re entering an invalid email address | Check for typos or extra spaces and re-enter a valid email address. |
| You didn’t receive the verification code | Check your spam or junk folder for an email from Talview. If it’s not there, wait for the resend timer to expire and click Resend code to request a new one. If the issue persists, check with your IT team to ensure emails from Talview aren’t being blocked by your organisation’s email filters. |
| Your verification code has expired | Verification codes are time sensitive. Return to the sign-up page and request a new one. |
| An account already exists with your email address | An account may already be registered with your email. Try logging in with your password or resetting your password instead. |
| Your browser is causing issues | - Clear your browser cache and cookies. - Try signing up on a different browser. |