How to Request a Candidate to Turn On Their Video
Step 1: Identify the Candidate with Video Off
- In the live interview screen, locate the candidate tile showing initials instead of video
- A Request Video button appears on the candidate tile
Step 2: Send a Video Request
- Click Request Video on the candidate’s tile
- After the request is sent, the candidate tile displays Video Requested
Note: This indicates that the request is active and awaiting candidate action
Step 3: Candidate Receives Notification
- Once submitted, the candidate immediately receives an in-interview notification prompting them to enable their camera
- The candidate can choose to turn on their video from their end
What Happens If the Candidate Denies the Request
If the candidate chooses not to enable their video:- The interviewer cannot force-enable the camera
- The session continues without candidate video
- The Video Requested status may clear depending on system behavior
- The interviewer may choose to:
- Verbally follow up for clarification
- Continue the interview without video
- Escalate based on organizational interview policy
Note: Camera activation is always controlled by the candidate for privacy and consent reasons.
Important Notes
- Only a request notification is sent; final control remains with the candidate
- Repeated requests may not trigger multiple immediate notifications
- Video availability depends on device, browser, and permission settings