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When using Talview’s Interview Rooms, recruiters can access recordings of live interview sessions for review, evaluation, and audit purposes. However, in some cases, the recording may not be available after the session. This article helps diagnose why recordings may not appear and outlines the possible scenarios.

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🔎 Troubleshooting Common Issues

What might be wrongHow to fix it
Candidate or interviewer opted out of recording: Participants may choose not to allow the recording at the start of the session.Check with the candidate/interviewer if they declined consent. In such cases, no recording is generated for compliance reasons.
Recording manually stopped during the session: Either the candidate or interviewer may have stopped the recording midway.If the recording was stopped, only the portion recorded before the stop action will be available.
Confirm with participants if this occurred.
Insufficient permissions: You may not have permission to access recordings for certain workflows or roles.Contact your Talview admin to verify access rights for recordings in your role.
Session ended abruptly: If the session ended due to network disruption or browser crash, the recording may not process correctly.Verify session logs for interruptions. Retry accessing after some time or contact Talview support if the issue persists.
Platform outage or processing delay: Occasionally, recordings may take time to process or fail due to temporary outages.Wait for the recording to process. If still unavailable after a few hours, check Talview’s status page or reach out to support.

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Additional Tips:

  • Always confirm recording requirements with interviewers and candidates in advance.
  • For critical interviews, recruiters can send a reminder to interviewers not to stop or disable recordings.
  • Encourage participants to use supported browsers (latest Chrome or Edge) to avoid recording disruptions.
  • If the recording is missing and was expected, share session details (workflow name, date, candidate, interviewer) with Talview support for investigation.