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When using Talview’s Interview Rooms, it’s critical that interviews begin promptly to ensure a smooth candidate and interviewer experience. If an interview session does not start on time, it can cause anxiety for candidates, frustration for interviewers, and delays in your hiring workflow. This article helps diagnose the issue and provides actionable steps to resolve it quickly.

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🔎 Troubleshooting Common Issues

What might be wrongHow to fix it
Candidate or interviewer hasn’t joined yetCheck participant status from the recruiter dashboard.
If one party hasn’t joined, send a quick reminder using the Notification Inbox or trigger a system resend of the join link.
Incorrect or expired meeting linkVerify the link sent in the interview invite.
Resend the link from the recruiter console or regenerate a new one if expired.
Scheduling conflictsConfirm that both participants accepted the invite and there are no overlapping meetings in their calendars.
Browser or device readiness issuesCandidates or interviewers may face setup problems. Share Talview’s pre-interview checklist (browser compatibility, network check, permissions for mic/camera).
System delays or connectivity issuesCheck Talview’s system status page or escalate to support if delays persist across multiple users.
Ask candidates/interviewers to refresh or rejoin the session.

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Additional Tips:

  • Always advise participants to join 5–10 minutes early to allow time for setup and pre-checks.
  • Send a reminder notification an hour before the session (or 24 hours before, depending on workflow settings).
  • For critical interviews, have a backup contact channel (phone, SMS, WhatsApp) in case the session link needs to be resent.