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When using Talview’s Workflow Tools, recruiter dashboards display RSVP statuses to help track interview confirmations from both candidates and interviewers. If these RSVP updates do not appear in the dashboard, recruiters may lose visibility on participation and risk interview disruptions. This article helps diagnose why RSVP responses may not be updating and provides steps to resolve the issue.

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🔎 Troubleshooting Common Issues

What might be wrongHow to fix it
Delayed sync between email/calendar and dashboard: RSVP responses may take a few minutes to reflect.Wait for a few minutes and refresh the dashboard.
Check if the RSVP is updated after a short delay.
RSVP sent via external email client: If candidates or interviewers reply directly to the email (instead of clicking Accept/Decline in the invite), the system may not capture it.Ask participants to click Accept/Decline/Tentative in the calendar invite instead of replying by text/email.
Invalid email address or delivery issue: If the invitation was sent to an incorrect or unreachable email, RSVP updates won’t sync.Verify the email ID in the candidate/interviewer profile.
Resend the invite if needed.
Multiple invitations sent: If more than one invite was sent, responses may map incorrectly or override each other.Ensure only one valid invite exists per interview. Delete duplicates and resend the correct invite.
System delay or outage: Rarely, RSVP services may be delayed due to system load or outage.Check Talview’s status page or contact support if the issue persists across multiple interviews.

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Additional Tips:

  • Always confirm interviewer and candidate availability before finalizing interview slots.
  • Encourage participants to use the calendar invite buttons (Accept/Decline) instead of email replies.
  • For critical interviews, follow up with a quick manual confirmation (call/email) until the RSVP reflects in the dashboard.
  • If the problem recurs, capture a screenshot of the dashboard and share it with Talview support for faster resolution.