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When using Talview’s Workflow Tools, recruiters often schedule interviews as part of the hiring workflow. Occasionally, you may encounter an error while scheduling an interview for a candidate. These errors can prevent interview creation and delay the hiring process. This article helps diagnose common scheduling errors and provides steps to resolve them quickly.

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🔎 Troubleshooting Common Issues

What might be wrongHow to fix it
Missing mandatory fields: Interview workflow and step, date/time, interviewer, or candidate details may be incomplete.Ensure all required fields (workflow, step, interviewer, duration, date & time) are selected before clicking Schedule.
Invalid candidate details: The candidate may not have a valid email address or phone number saved.Double-check candidate profile information. Update missing or invalid contact details before rescheduling.
Platform outage or connectivity issues: Rare system downtimes or weak internet may block scheduling actions.If multiple recruiters face the same issue, check Talview’s status page or contact support.
Scheduling file issues: The uploaded CSV/Excel file may be corrupted, missing mandatory fields, incorrectly formatted, or exceed the size limit.Re-download the official scheduling template, fill in all required fields correctly, and re-upload. Ensure the file is within the allowed size and format limits.

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Additional Tips:

  • Always review candidate and interviewer availability before scheduling.
  • Use the bulk scheduling template for managing large sets of interviews to minimize manual errors.
  • Validate CSV/Excel files with a test upload before scheduling at scale.
  • For urgent interviews, manually notify the interviewer and candidate until the issue is resolved.