📷Setting up Camera

StepsWhat to Do
Supported BrowserMake sure to use Google Chrome or Firefox
Scan the CodeUse your phone’s camera or a QR scanner to scan the code on your primary device when prompted.
Set It UpPlace your phone on a stable surface with a clear view of you and your screen.
Plug InKeep your phone connected to a charger to avoid low battery issues.

📷Camera Positioning Tips

TipWhy It Helps
Use Landscape ModeA wider frame to capture your face, screen, and surroundings.
Frame ClearlyYour face and screen should be visible throughout the test.
Good LightingEnsure you’re in well-lit area
Turn Off Auto-LockPrevent your phone screen from locking during the test.

During the Exam

  • Do not move or touch the phone once it’s in place.
  • Keep the app and camera running at all times.

If Connection Breaks

What HappensWhat to Do
You’ll see a promptCheck your main device—it’ll notify you.
ReconnectRe-scan the QR code to restore the feed.
Resume TestOnce reconnected, continue as usual.

🆘 Need Help?

If setup fails or the camera disconnects:
  • Restart the connection by scanning the QR code again.
  • Check network connectivity.
  • Make sure your browser and phone OS are updated.
  • Still stuck? Contact Talview Support for quick help.