Hardware Testing & Setup
Fixing Camera/Microphone Blocked in Chrome
If your test can’t access your camera or microphone, it usually means Chrome is blocking them. This can stop you from starting the test or being seen/heard during the session.
Troubleshooting Guide
✅ Common Causes and Fixes
| What Might Be Wrong | What You Can Do |
|---|---|
| Chrome doesn’t have permission to use camera/mic | Open Chrome Settings > Privacy and Security > Site Settings > Camera/Microphone > Allow access for the test site. |
| You clicked “Block” on the browser prompt | Click the “Tune” Icon in the address bar > Set Camera and Microphone to “Allow” > Refresh the page. |
| Another app is using the camera/mic | Close apps like Zoom, Teams, Skype, or any background tools using the camera/mic. |
| Browser tab isn’t using HTTPS | Make sure the test link begins with https://. If not, contact support. |
| External camera/mic not selected | In Chrome settings, select the correct input devices under the Camera/Microphone dropdowns. |
| OS-level permissions are disabled (Mac/Windows) | Go to System Settings (Mac) or Privacy Settings (Windows) and allow Chrome to access camera/mic. |
✅ Final Check: Confirm Camera and Mic Access
Before restarting your test session: 👉 Test Your Camera and Mic* You should see yourself and hear audio from your mic input.🆘 Need More Help?
If you’re still blocked:- Take a screenshot of your Chrome permissions page and system settings
- Contact Talview Support with a quick summary of what you’ve already tried