Hardware Testing & Setup
📱 Secondary Camera Setup Fails on Mobile: Common Fixes
Some assessments or interviews may ask you to set up a secondary camera using your mobile phone – for example, to show a side view during the session. If you’re facing issues while setting it up, don’t worry. This guide will help you troubleshoot common problems when using your mobile as a secondary camera.
🔍 What Is a Secondary Camera?
A secondary camera is a second video stream, usually from your phone or tablet - used to capture a different angle during your assessment or interview.🧪 Common Issues and How to Fix Them
| Problem | What You Can Do |
|---|---|
| QR code not scanning | Make sure your mobile camera is clean, and your screen brightness is high. If needed, manually enter the code shown on your desktop. |
| Stuck at “Connecting” screen | Ensure both devices (mobile and laptop/desktop) are connected to the same Wi-Fi network. Restart your phone if the issue continues. |
| Camera feed not loading | Close all other apps that may be using the camera (Zoom, WhatsApp, etc.). Restart the browser or app. |
| Blank or black video | Make sure you allowed camera access on your mobile browser or app. Refresh the page and try again. |
| Secondary device gets disconnected | Keep your phone connected to a charger and ensure it stays in one place—don’t switch networks or close the camera screen. |
⚙️ Basic Setup Checklist
Before you begin:- Connect both your computer and mobile phone to the same Wi-Fi network.
- Scan the QR code shown on your main test screen using your mobile.
- Allow camera access when prompted on your phone browser/app.
- Keep your phone still and screen on during the session (disable screen timeout if possible).
- Keep the phone plugged into a charger to avoid battery issues during the test.
🛑 What to Avoid
- ❌ Don’t use mobile data on your phone while your laptop is on Wi-Fi.
- ❌ Don’t minimize the browser/app on your mobile during the test.
- ❌ Don’t rotate or move the phone after setup—keep it fixed and stable.
- ❌ Avoid switching apps or locking the phone screen.
📷 Additional Tip: Best Phone Placement
- Place your phone on your left or right side on a stable surface
- Make sure your face and hands are visible
- Use a stand or stable prop to hold your phone at the right angle
🆘 Need Help?
If you’re stuck:- Take a screenshot of the error or camera screen
- Tell us:
- Your phone model and browser
- Whether you’re using Wi-Fi or mobile data
- What step the setup is failing on
- Contact Talview Support for step-by-step assistance