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🔊External Speaker Compatibility:

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✅ Common Causes and Fixes

What might be wrongWhat you can do
External speakers are not powered on or connected properly1. Ensure your external speakers are powered on and securely plugged into the correct audio output port on your computer.
2. Check the power indicator on the speakers
The volume on your speakers or computer is turned down or muted.1. Check the physical volume controls on your external speakers and the digital volume slider in your computer’s sound settings.
2. Ensure neither is muted.
Loose or damaged audio cable1. Try using a different audio cable if possible.
2. Ensure the cable is fully inserted into both your computer and the speakers.
Interference from other electronic devices1. Move your speakers away from other electronic devices that might be causing interference (e.g., smartphones, Wi-Fi routers).
Browser Permissions1. Ensure your web browser has permission to access your microphone and speaker.
2. If not, check your browser’s site settings for Talview’s URL.
Browser cache and cookies1. Clear your browser’s cache and cookies and then restart the browser.
2. Sometimes cache data can interfere with device detection.
💡Additional Tips:
  1. Restart Your Computer: A simple restart can often resolve minor software glitches that might be affecting audio output.
  2. Run the Video Diagnostic Test: Before your assessment or interview, take up the Video Diagnostic check. Pay close attention to the audio section and address any warnings.
  3. Update Your Browser: Ensure your web browser (Chrome, Firefox, Edge, etc.) is updated to the latest version. Browser updates often include bug fixes and improved hardware compatibility.

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🆘 Need More Help?

If you’re still facing issues:
  • Take a screenshot of your Video Diagnostic check
  • Contact Support with your registered email ID, and a short description on the issue that you’re facing.