✅ Common Causes and Fixes
| What might be wrong | What you can do |
|---|---|
| External speakers are not powered on or connected properly | 1. Ensure your external speakers are powered on and securely plugged into the correct audio output port on your computer. 2. Check the power indicator on the speakers |
| The volume on your speakers or computer is turned down or muted. | 1. Check the physical volume controls on your external speakers and the digital volume slider in your computer’s sound settings. 2. Ensure neither is muted. |
| Loose or damaged audio cable | 1. Try using a different audio cable if possible. 2. Ensure the cable is fully inserted into both your computer and the speakers. |
| Interference from other electronic devices | 1. Move your speakers away from other electronic devices that might be causing interference (e.g., smartphones, Wi-Fi routers). |
| Browser Permissions | 1. Ensure your web browser has permission to access your microphone and speaker. 2. If not, check your browser’s site settings for Talview’s URL. |
| Browser cache and cookies | 1. Clear your browser’s cache and cookies and then restart the browser. 2. Sometimes cache data can interfere with device detection. |
💡Additional Tips:
- Restart Your Computer: A simple restart can often resolve minor software glitches that might be affecting audio output.
- Run the Video Diagnostic Test: Before your assessment or interview, take up the Video Diagnostic check. Pay close attention to the audio section and address any warnings.
- Update Your Browser: Ensure your web browser (Chrome, Firefox, Edge, etc.) is updated to the latest version. Browser updates often include bug fixes and improved hardware compatibility.