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If your ID verification fails again during a retake, it is usually due to image quality issues, incorrect ID selection, or repeated submission errors rather than a system malfunction. Retakes are closely reviewed, and small mistakes that were overlooked earlier may cause repeated failures. This article explains the most common reasons ID verification fails on retake and how to submit your ID correctly without triggering additional flags.

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✅ Common Reasons ID Verification Fails on Retake

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1. Using the Same Low-Quality Image Again

If you re-upload the same blurry, dark, or cropped image that failed previously, the system is likely to reject it again. What to do
  • Capture a new image instead of reusing the old one
  • Ensure the ID is sharp, well-lit, and fully visible

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2. Poor Lighting or Glare on the ID

Reflections, shadows, or uneven lighting can hide important details such as your name, photo, or ID number. What to do
  • Use bright, even lighting
  • Avoid glare from overhead lights or flash
  • Place the ID on a flat surface

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3. Cropped or Partially Visible ID

Missing edges, corners, or cropped sections of the ID often lead to verification failure. What to do
  • Ensure all four corners of the ID are visible
  • Do not zoom in excessively
  • Keep the ID centered in the frame

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4. Using an Unsupported or Invalid ID

Some IDs may not be accepted by the exam sponsor, even if they look valid. What to do
  • Prefer a government-issued photo ID
  • Ensure the ID is not expired
  • Match the ID name with your registration details

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5. Blurry or Out-of-Focus Capture

Motion blur or autofocus issues can reduce readability, especially during retakes. What to do
  • Keep your hands steady or place the ID on a surface
  • Wait for the camera to focus before capturing
  • Use a higher-resolution camera if available

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6. Masked or Obscured Information

Covering any part of the ID, intentionally or unintentionally can trigger rejection. What to do
  • Do not cover or blur any details
  • Avoid stickers, fingers, or reflections on the ID

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7. File Format or Size Issues (Upload Method)

Incorrect file formats or oversized files may fail silently or be rejected. What to do
  • Use JPG, JPEG, or PNG formats
  • Keep the file size under 3 MB

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🛠 Best Practices for a Successful Retake

Before submitting again:
  • Use a new, clear image
  • Ensure your face photo and name are clearly visible
  • Capture the ID in good lighting
  • Avoid shadows, glare, or reflections
  • Keep the ID flat and aligned
  • Double-check image clarity before uploading
Final Checklist Before Retrying
  • ID is valid and not expired
  • Image is clear, sharp, and well-lit
  • All edges of the ID are visible
  • No information is hidden or cropped
  • Correct file format and size are used
Following these steps significantly improves your chances of passing ID verification on retake without triggering system flags or delays.