If your face capture is being rejected or verification is failing during your assessment, you may be experiencing image quality, lighting, positioning, or camera issues. Face capture is required for identity verification, and failed attempts can prevent you from starting your proctored test or interview. This guide helps you troubleshoot common face capture problems and ensure successful verification.Documentation Index
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✅ Common Causes and Fixes
| What Might Be Wrong | What You Can Do |
|---|---|
| Blurry or unclear | Stay steady during the capture. Ensure your camera is at a steady position |
| Distorted image | Position the camera at eye level to avoid distortion |
| Face is cropped | Look straight at the camera with your head centered. Ensure entire face is visible in the view |
| Poor lighting conditions | Ensure you are in a well-lit area, avoid backlighting that can obscure your face |
| Reflections or Glare on the Face | Adjust your position to minimize glare from lighting sources |
| Obstructed face | No hats, sunglasses, or anything that blocks your face unless for religious or medical reasons |
🛠 Final Check: Ensure Your Face is Clear
Before submitting your face for verification, check that the following details are clearly visible:- Your whole face without obstructions.
- Proper lighting that enhances your features.
- No shadows or reflections that could obscure your details.