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If your face capture is being rejected or verification is failing during your assessment, you may be experiencing image quality, lighting, positioning, or camera issues. Face capture is required for identity verification, and failed attempts can prevent you from starting your proctored test or interview. This guide helps you troubleshoot common face capture problems and ensure successful verification.

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✅ Common Causes and Fixes

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🛠 Final Check: Ensure Your Face is Clear

Before submitting your face for verification, check that the following details are clearly visible:
  • Your whole face without obstructions.
  • Proper lighting that enhances your features.
  • No shadows or reflections that could obscure your details.
👉 Run a Test Capture to confirm clarity before proceeding with your face submission using your laptop or mobile camera.