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ID verification can fail when images are captured in night mode or low-light conditions. While these camera features are designed to improve visibility, they often introduce image distortions that interfere with automated verification systems. This article explains why these failures occur and how to fix them before retrying.

✅ Common Causes and Fixes

  • Adjust Device Settings
    Disable night mode, HDR, or any low-light enhancement features that may alter the image.
  • Review the Captured Image
    After capturing, verify that all text, your photo, and ID edges are sharp and clearly readable.
  • Retake in Better Conditions
    If the image appears dark, blurry, or reflective, retake it immediately under improved lighting.
Additional Tips
  • Use a Stable Setup: Rest your device on a flat surface or use a tripod to avoid motion blur.
  • Choose a Neutral Background: Place the ID on a plain, non-reflective surface for better contrast.
  • Avoid Cluttered Environments: A clean environment helps the camera focus correctly on the ID.