ID verification can fail when images are captured in night mode or low-light conditions. While these camera features are designed to improve visibility, they often introduce image distortions that interfere with automated verification systems. This article explains why these failures occur and how to fix them before retrying.Documentation Index
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✅ Common Causes and Fixes
| What Might Be Wrong | How to Fix It |
|---|---|
| Night mode is enabled | Turn off night mode before capturing your ID. Use standard camera mode for more accurate results. |
| Insufficient lighting | Move to a well-lit area using natural light or a bright lamp facing the ID. |
| Reflections or glare on the ID | Disable flash and slightly adjust the angle of the camera to reduce glare. |
| Blurry or shaky image | Hold the device steady or place it on a stable surface while capturing the image. |
| Poor focus on ID details | Tap on the ID on your screen to force the camera to focus before capturing. |
| Incorrect distance or angle | Hold the camera parallel to the ID and ensure the full ID is visible within the frame. |
| Color distortion from low light | Improve lighting to maintain natural colors and avoid yellow or bluish tones. |
✅ Recommended Troubleshooting Steps
- Adjust Device Settings
Disable night mode, HDR, or any low-light enhancement features that may alter the image. - Review the Captured Image
After capturing, verify that all text, your photo, and ID edges are sharp and clearly readable. - Retake in Better Conditions
If the image appears dark, blurry, or reflective, retake it immediately under improved lighting.