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ID verification can fail when images are captured in night mode or low-light conditions. While these camera features are designed to improve visibility, they often introduce image distortions that interfere with automated verification systems. This article explains why these failures occur and how to fix them before retrying.

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✅ Common Causes and Fixes

What Might Be WrongHow to Fix It
Night mode is enabledTurn off night mode before capturing your ID. Use standard camera mode for more accurate results.
Insufficient lightingMove to a well-lit area using natural light or a bright lamp facing the ID.
Reflections or glare on the IDDisable flash and slightly adjust the angle of the camera to reduce glare.
Blurry or shaky imageHold the device steady or place it on a stable surface while capturing the image.
Poor focus on ID detailsTap on the ID on your screen to force the camera to focus before capturing.
Incorrect distance or angleHold the camera parallel to the ID and ensure the full ID is visible within the frame.
Color distortion from low lightImprove lighting to maintain natural colors and avoid yellow or bluish tones.
  • Adjust Device Settings
    Disable night mode, HDR, or any low-light enhancement features that may alter the image.
  • Review the Captured Image
    After capturing, verify that all text, your photo, and ID edges are sharp and clearly readable.
  • Retake in Better Conditions
    If the image appears dark, blurry, or reflective, retake it immediately under improved lighting.
Additional Tips
  • Use a Stable Setup: Rest your device on a flat surface or use a tripod to avoid motion blur.
  • Choose a Neutral Background: Place the ID on a plain, non-reflective surface for better contrast.
  • Avoid Cluttered Environments: A clean environment helps the camera focus correctly on the ID.