Guide to Fixing Face Capture Errors - Talview Docs

Capturing a clear and properly aligned face image is critical for processes such as identity verification and facial recognition. Face capture errors often occur due to lighting, camera positioning, or movement during capture. This guide walks you through best practices to fix common face capture issues and successfully retake your photo.

📍 Steps for Successful Face Capture

Steps	Action
1. Prepare the Environment	Choose a quiet space with good lighting and a plain background.
2. Adjust Camera Settings	Position the camera at eye level and ensure the lens is clean and unobstructed.
3. Position Yourself Correctly	Sit straight and align your face within the on-screen frame.
4. Capture Technique	Keep the camera steady and avoid moving while the image is being captured.
5. Review and Retake	Review the captured image immediately and retake it if clarity or alignment is poor.

⚠️ Common Troubleshooting Steps

What might be wrong	What to do
Blurred image	Keep the device steady and avoid movement during capture.
Poor lighting	Improve lighting using natural light or a soft lamp placed in front of you.
Face misalignment	Center your face within the frame and keep your head straight.
Overexposed or underexposed image	Adjust lighting or move slightly closer to or farther from the light source.

Additional Tips:

Use a quality camera: A device with a high-resolution front camera produces better results.
Eliminate glare: Avoid reflections from glasses, windows, or overhead lights.
Avoid disturbances: Ensure no interruptions or sudden movements during capture.

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