Why is my ID upload not completing?

✅ Common Causes and Fixes

What might be wrong	How to fix it
Unstable or slow internet connection	Switch to a stable network and avoid changing Wi-Fi or mobile data during the upload.
Unsupported file format	Upload the ID only in JPG, JPEG, PNG, or PDF format.
File size exceeds the limit	Reduce the file size to meet the upload limit before retrying.
Blurry, dark, or low-quality ID image	Capture a new image in good lighting with all details clearly visible.
Cropped or partially visible ID	Ensure all four edges of the ID are visible and fully within the frame.
Expired or unsupported ID	Use a valid, non-expired ID that is accepted by your exam or interview sponsor.
Browser cache or session conflict	Clear your browser cache and cookies, then reopen the upload link.
Page refreshed or upload interrupted	Restart the upload and allow it to complete without refreshing the page.
VPN or proxy enabled	Disable any VPN or proxy before retrying the upload.
Temporary system or session error	Refresh the page or reopen the verification link to reset the session.

Additional tips:

✅ Common Causes and Fixes