If your ID upload does not complete and keeps restarting or getting stuck, it is usually caused by file issues, connectivity problems, or session interruptions during the verification process in Talview. This checklist helps you identify the cause and complete your ID upload successfully.Documentation Index
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✅ Common Causes and Fixes
| What might be wrong | How to fix it |
|---|---|
| Unstable or slow internet connection | Switch to a stable network and avoid changing Wi-Fi or mobile data during the upload. |
| Unsupported file format | Upload the ID only in JPG, JPEG, PNG, or PDF format. |
| File size exceeds the limit | Reduce the file size to meet the upload limit before retrying. |
| Blurry, dark, or low-quality ID image | Capture a new image in good lighting with all details clearly visible. |
| Cropped or partially visible ID | Ensure all four edges of the ID are visible and fully within the frame. |
| Expired or unsupported ID | Use a valid, non-expired ID that is accepted by your exam or interview sponsor. |
| Browser cache or session conflict | Clear your browser cache and cookies, then reopen the upload link. |
| Page refreshed or upload interrupted | Restart the upload and allow it to complete without refreshing the page. |
| VPN or proxy enabled | Disable any VPN or proxy before retrying the upload. |
| Temporary system or session error | Refresh the page or reopen the verification link to reset the session. |