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If your ID upload does not complete and keeps restarting or getting stuck, it is usually caused by file issues, connectivity problems, or session interruptions during the verification process in Talview. This checklist helps you identify the cause and complete your ID upload successfully.

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✅ Common Causes and Fixes

What might be wrongHow to fix it
Unstable or slow internet connectionSwitch to a stable network and avoid changing Wi-Fi or mobile data during the upload.
Unsupported file formatUpload the ID only in JPG, JPEG, PNG, or PDF format.
File size exceeds the limitReduce the file size to meet the upload limit before retrying.
Blurry, dark, or low-quality ID imageCapture a new image in good lighting with all details clearly visible.
Cropped or partially visible IDEnsure all four edges of the ID are visible and fully within the frame.
Expired or unsupported IDUse a valid, non-expired ID that is accepted by your exam or interview sponsor.
Browser cache or session conflictClear your browser cache and cookies, then reopen the upload link.
Page refreshed or upload interruptedRestart the upload and allow it to complete without refreshing the page.
VPN or proxy enabledDisable any VPN or proxy before retrying the upload.
Temporary system or session errorRefresh the page or reopen the verification link to reset the session.
Additional tips:
  • Use a device with a good quality camera for capturing your ID
  • Place the ID on a flat surface and avoid glare or reflections
  • Keep the browser window active until the upload finishes
  • Avoid switching apps or tabs while the upload is in progress