✅ Common Causes and Fixes
| What Might Be Wrong | What You Can Do |
|---|---|
| Low quality ID | Use a high-resolution image for ID Verification. |
| Details are not clear | Check that the following details are clearly visible: ID number, your photo, validity, full name. |
| Unstable camera position | Hold your ID steadily during the capture. |
| Poor lighting conditions | Ensure you are in a well-lit area. Avoid backlighting that may obscure the ID. |
| Distance from the camera | Hold the ID at a distance where it can be captured clearly, generally about 6-12 inches from the camera. |
| Reflections or glare on the ID | Adjust the angle of your ID to minimize any glare from lights or windows. |
| Cropped sections in ID | Ensure all the 4 corners or edges of the ID are in the frame |
| Masked information | Make sure no information is covered |
🛠 Final Check: Ensure Your ID is Clear
Before submitting your ID for verification, check that the following details are clearly visible:- ID number
- Your photo
- Expiration date
- Full name