Why is my ID verification failing? - Talview Docs

If your submitted ID is blurry or unclear during the verification process, it may block you from proceeding. Follow the steps below to resolve the possible issues.

✅ Common Causes and Fixes

What Might Be Wrong	What You Can Do
Low quality ID	Use a high-resolution image for ID Verification.
Details are not clear	Check that the following details are clearly visible: ID number, your photo, validity, full name.
Unstable camera position	Hold your ID steadily during the capture.
Poor lighting conditions	Ensure you are in a well-lit area. Avoid backlighting that may obscure the ID.
Distance from the camera	Hold the ID at a distance where it can be captured clearly, generally about 6-12 inches from the camera.
Reflections or glare on the ID	Adjust the angle of your ID to minimize any glare from lights or windows.
Cropped sections in ID	Ensure all the 4 corners or edges of the ID are in the frame
Masked information	Make sure no information is covered

🛠 Final Check: Ensure Your ID is Clear

Before submitting your ID for verification, check that the following details are clearly visible:

ID number
Your photo
Expiration date
Full name

👉 Run a Test Scan to confirm clarity before proceeding with your ID submission.

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