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When candidates finish their assessments, their status should automatically update to “Completed” in your workflow. If this isn’t happening, it can disrupt your recruitment pipeline and cause confusion. This article helps you troubleshoot why candidate statuses aren’t updating to “Completed” in Talview Workflow Tools and provides solutions to resolve the issue.

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🔎Troubleshooting Common Issues

What might be wrongHow to fix it
Candidate hasn’t completed all mandatory stagesCheck the candidate’s progress in the workflow timeline.
Verify they’ve finished all required assessments, interviews, or documents.
If any stage shows “In Progress” or “Not Started,” the status won’t update until completion.
System sync delay or cache issueRefresh the candidate list page or log out and log back in.
If the issue persists, clear your browser cache or try accessing Workflow Tools in an incognito window.
Wait 5-10 minutes as status updates may experience slight delays during high traffic.
Browser extensions or ad blockers interfering with workflow updatesDisable browser extensions, especially ad blockers or privacy tools, and refresh the page. Try accessing Workflow Tools in a different browser or incognito mode to rule out extension interference.

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Additional Tips:

  • Ensure you have the necessary permissions to view and manage workflow automation settings.
  • Verify that the candidate’s email notifications were successfully delivered, as failed communications can sometimes indicate incomplete stages.
  • Contact your Administrator if status updates fail across multiple candidates, as this may indicate a system-wide configuration issue