You’ve sent an assessment invite from the Assessment Step in Workflow Tools, but the candidate reports not receiving it. This article helps you verify common issues and ensure delivery.Documentation Index
Fetch the complete documentation index at: https://docs.talview.com/llms.txt
Use this file to discover all available pages before exploring further.
✅ Common Causes and Fixes
| What Might Be Wrong | What You Can Do |
|---|---|
| Candidate’s email address was entered incorrectly | Double-check the candidate’s email in the Candidate Card → Profile section. Correct and resend if needed. |
| Invitation email went to spam or promotions folder | Ask the candidate to check Spam, Promotions, or Updates folders. |
| Candidate unsubscribed from Talview emails earlier | Contact Talview Support to check and re-subscribe the candidate’s email if previously unsubscribed. |
| Email was blocked by company firewall (esp. in corporate emails) | Ask the candidate to whitelist noreply@talview.com or try with a personal email if possible. |
| Assessment not yet triggered | Ensure you’ve clicked “Send Assessment” in the assessment step after assigning the test. |
| Assessment status not updated | Refresh the Workflow tab and check if the invite shows as Sent under the Assessment section. |
🌐 Final Checks for Email Delivery
Before contacting support:- Verify the test is assigned in the correct step
- Confirm email domain is not blacklisted
- Check if duplicate invites were sent recently (this may cause mail filters to block them)