Candidate did not receive an assessment invitation email

✅ Common Causes and Fixes

What Might Be Wrong	What You Can Do
Candidate’s email address was entered incorrectly	Double-check the candidate’s email in the Candidate Card → Profile section. Correct and resend if needed.
Invitation email went to spam or promotions folder	Ask the candidate to check Spam, Promotions, or Updates folders.
Candidate unsubscribed from Talview emails earlier	Contact Talview Support to check and re-subscribe the candidate’s email if previously unsubscribed.
Email was blocked by company firewall (esp. in corporate emails)	Ask the candidate to whitelist `noreply@talview.com` or try with a personal email if possible.
Assessment not yet triggered	Ensure you’ve clicked “Send Assessment” in the assessment step after assigning the test.
Assessment status not updated	Refresh the Workflow tab and check if the invite shows as Sent under the Assessment section.

🌐 Final Checks for Email Delivery

Before contacting support:

Verify the test is assigned in the correct step

Confirm email domain is not blacklisted

Check if duplicate invites were sent recently (this may cause mail filters to block them)

Check Activity Log on the candidate’s card to confirm if the invite was triggered.
Resend the invite after reconfirming candidate details.
Avoid bulk uploads with missing email fields — these may silently skip invites.

✅ Common Causes and Fixes