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When connecting a secondary device (mobile phone or tablet) to your assessment session, Talview uses a verification code to securely pair the secondary device with your primary device (laptop or desktop). This process ensures both devices are correctly linked for proctoring. If the verification code is not working, fails to validate, or does not connect your device, review the troubleshooting guidance below.

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✅ Common causes and fixes

What might be wrongHow to fix it
Incorrect verification code enteredEnsure all 8 digits are entered exactly as shown on the secondary device.
Re-enter the code carefully.
Network connection is unstableAn unstable or switching network can interrupt verification.
Ensure both devices are on a stable internet connection.
Avoid switching between Wi-Fi and mobile data during pairing.
Page refreshed or navigated away during verificationRefreshing or leaving the page mid-process can break the connection.
Keep both devices on the verification screen until the pairing is confirmed.
Unsupported or in-app browser used on secondary deviceIn-app browsers (for example, links opened inside Gmail, WhatsApp, or SMS apps) may block verification.
Open the QR link in a supported browser such as Chrome (Android) or Safari (iOS).
Secondary device screen locked or app minimizedKeep the secondary device screen ON and the browser open until the device is connected.

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Additional Tips:

  • Close background apps on the secondary device before scanning the QR code
  • Scan the QR code again and enter the newly generated 8-digit code immediately
  • Ensure both devices remain powered and connected to the internet throughout the process