When connecting a secondary device (mobile phone or tablet) to your assessment session, Talview uses a verification code to securely pair the secondary device with your primary device (laptop or desktop). This process ensures both devices are correctly linked for proctoring. If the verification code is not working, fails to validate, or does not connect your device, review the troubleshooting guidance below.Documentation Index
Fetch the complete documentation index at: https://docs.talview.com/llms.txt
Use this file to discover all available pages before exploring further.
✅ Common causes and fixes
| What might be wrong | How to fix it |
|---|---|
| Incorrect verification code entered | Ensure all 8 digits are entered exactly as shown on the secondary device. Re-enter the code carefully. |
| Network connection is unstable | An unstable or switching network can interrupt verification. Ensure both devices are on a stable internet connection. Avoid switching between Wi-Fi and mobile data during pairing. |
| Page refreshed or navigated away during verification | Refreshing or leaving the page mid-process can break the connection. Keep both devices on the verification screen until the pairing is confirmed. |
| Unsupported or in-app browser used on secondary device | In-app browsers (for example, links opened inside Gmail, WhatsApp, or SMS apps) may block verification. Open the QR link in a supported browser such as Chrome (Android) or Safari (iOS). |
| Secondary device screen locked or app minimized | Keep the secondary device screen ON and the browser open until the device is connected. |