Why did my Environment review fail?

What Might Be Wrong	How to Fix It
Cluttered desk or room	Clear your surroundings of all papers, books, phones, or other unauthorized items before scanning.
Other people visible or audible in the room	Make sure you are alone in a quiet, enclosed space. Close doors and windows to minimize background noise or interruptions.
Incomplete 360° room scan	Perform a slow and complete scan of the entire area, including the floor, ceiling, desk, and under the table. Avoid skipping corners.
Poor lighting or unclear video feed	Use bright, even lighting so your camera can clearly capture every part of the room. Avoid strong backlight or dark shadows.
System failed to submit scan	Weak or unstable internet connection might be the cause. Check your internet connection.
System failed to record or upload the scan	Retry the scan. Ensure no pop-up blockers or extensions interfere with Talview’s upload process.
Repeated failure despite following steps	Contact Talview Support or your exam administrator for assistance. Include screenshots or short clips of your setup for faster resolution.

What Might Be Wrong

How to Fix It

Cluttered desk or room

Clear your surroundings of all papers, books, phones, or other unauthorized items before scanning.

Other people visible or audible in the room

Make sure you are alone in a quiet, enclosed space. Close doors and windows to minimize background noise or interruptions.

Incomplete 360° room scan

Perform a slow and complete scan of the entire area, including the floor, ceiling, desk, and under the table. Avoid skipping corners.

Poor lighting or unclear video feed

Use bright, even lighting so your camera can clearly capture every part of the room. Avoid strong backlight or dark shadows.

System failed to submit scan

Weak or unstable internet connection might be the cause. Check your internet connection.

System failed to record or upload the scan

Retry the scan. Ensure no pop-up blockers or extensions interfere with Talview’s upload process.

Repeated failure despite following steps

Contact Talview Support or your exam administrator for assistance. Include screenshots or short clips of your setup for faster resolution.

Additional Tips

Move your camera slowly to capture every corner; incomplete scans are the most common reason for failure.
Keep your webcam and microphone active throughout the pre-check process.
Do not switch tabs or minimize the browser while scanning.