✅ Common causes and fixes
| What Might Be Wrong | How to Fix It |
|---|---|
| Cluttered desk or room | Clear your surroundings of all papers, books, phones, or other unauthorized items before scanning. |
| Other people visible or audible in the room | Make sure you are alone in a quiet, enclosed space. Close doors and windows to minimize background noise or interruptions. |
| Incomplete 360° room scan | Perform a slow and complete scan of the entire area, including the floor, ceiling, desk, and under the table. Avoid skipping corners. |
| Poor lighting or unclear video feed | Use bright, even lighting so your camera can clearly capture every part of the room. Avoid strong backlight or dark shadows. |
| System failed to submit scan | Weak or unstable internet connection might be the cause. Check your internet connection. |
| System failed to record or upload the scan | Retry the scan. Ensure no pop-up blockers or extensions interfere with Talview’s upload process. If it still fails, clear your browser cache and cookies, refresh the page, or try another device. |
| Repeated failure despite following steps | Contact Talview Support or your exam administrator for assistance. Include screenshots or short clips of your setup for faster resolution. |
| Busy background, such as a bookshelf or TV | Sit with your back facing a wall and keep the background clean and neutral. Turn off any TV in the room. |
| Shared space | Make sure no one else is in the room or can enter it during the session. |
| Standing desk or unsuitable seating | Sit at a desk on a chair. Standing desks and sitting on a bed, couch, or floor aren’t suitable. |
Additional Tips
- Move your camera slowly to capture every corner; incomplete scans are the most common reason for failure.
- Keep your webcam and microphone active throughout the pre-check process.
- Do not switch tabs or minimize the browser while scanning.