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Introduction

This FAQ explains how users can sign up for and log in to Talview using their organization’s configured authentication method, either Single Sign-On (SSO) or username/password. It also covers password resets, supported browsers, session handling, and troubleshooting common login issues. Use this guide to understand each step of the login flow and how to resolve common access-related problems.

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1. Sign-up FAQs

Q1. How do I sign up for Talview?
  1. Go to the Talview platform website and click Sign up.
  2. Fill in your Full name, Work email, Company name, and Role/Job title.
  3. Click Get started to submit the form.
  4. A confirmation screen appears, and a member of the Talview team will reach out via your work email, typically within 1-2 business days.
Q2. Can I sign up using a personal email address? No. Only official work email addresses are accepted. Personal email addresses (e.g., Gmail, Yahoo) aren’t supported and will prevent your account from being activated. Q3. What happens after I submit the sign-up form?
  • A confirmation screen appears immediately after submission.
  • A Talview team member will review your details and reach out via your work email to guide you through account setup and activation.

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2. Understanding the login flow

Q4. How do I log in to Talview?
  1. Go to your organisation’s Talview login page.
  2. Make sure the Login tab is selected.
  3. Enter your work email address and click Continue.
  4. If multiple accounts are linked to your email, select the correct one on the Pick an account screen.
  5. Choose your login method: Login with SSO or enter your password.
Q5. What browsers are supported for Talview login? Talview works best on:
  • Google Chrome (recommended)
  • Microsoft Edge (latest version)
  • Mozilla Firefox (latest version)
Safari is supported on macOS. Always keep your browser updated for the best performance and security. Q6. I can’t find my login URL. Check your onboarding email or contact your platform administrator for the direct login link.

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3. Password login FAQs

Q7. How do I log in using my password?
  1. On your organisation’s Talview login page, enter your work email and click Continue.
  2. If prompted, select your account from the Pick an account screen.
  3. Enter your password and click Login.
Q8. My password is correct, but I still can’t log in.
  • Make sure Caps Lock is off.
  • Clear your browser cache and re-enter your credentials.
  • Try a different browser.
If the issue continues, contact your administrator. Q9. How do I reset my password?
  1. On the login page, enter your email and click Continue.
  2. If prompted, select your account from the Pick an account screen.
  3. On the password screen, click Forgot password?
  4. A magic link is sent to your registered email. Click Open Gmail or Open Outlook to access it directly.
Tip: Can’t find the email? Check your spam or junk folder. If it’s not there, wait for the resend timer and click Resend code to request a new magic link.
Q10. My account is locked. What should I do? After multiple failed login attempts, your account may be temporarily locked. Contact your administrator to regain access.

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4. SSO login FAQs

Q11. What is SSO and how does it work in Talview? SSO (Single Sign-On) lets you log in using your organisation’s existing credentials. After entering your email, click Login with SSO and you’ll be redirected to your corporate login page (e.g., Microsoft, Okta, Google). Once authenticated, you’re redirected back to your account automatically. Q12. How do I log in using SSO?
  1. Go to your organisation’s Talview login page and make sure the Login tab is selected.
  2. Enter your company email address and click Continue.
  3. If prompted, select your account from the Pick an account screen.
  4. Click Login with SSO to authenticate using your company credentials.
Q13. The “Login with SSO” button isn’t appearing. Your administrator may need to enable SSO for your account. If your organisation also supports password login, you can use that as an alternative in the meantime. Q14. I’m seeing an “Invalid SSO token” or “Authentication failed” error.
  • Clear your browser cookies and try again.
  • Confirm you’re using your official work email associated with your SSO account.
  • If the issue persists, contact your IT administrator to verify your SSO configuration.
Q15. I can log in via SSO in one browser but not another. This is usually caused by cached credentials or session cookies. Try:
  • Logging out of all active sessions.
  • Clearing your cache and cookies.
  • Logging in again using your organisation’s Talview URL.
Q16. Why am I redirected to the wrong login page or tenant? Make sure you’re using your organisation’s unique Talview URL (e.g., abc.talview.com). Using the wrong URL may cause authentication errors. Q17. My SSO works for other systems but not Talview. Your account may not be mapped to the Talview application group in your identity provider (IdP). Ask your IT or Tenant Admin to confirm your account is assigned to the correct group. Q18. Can I use SSO from a personal device or outside the office network? Yes, if your organisation allows external SSO access. You’ll still authenticate through your company’s login page, subject to your IT policy (e.g., MFA or VPN requirements). If SSO is restricted to internal networks, contact your IT administrator for remote access permissions.

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5. MFA, security, and session management

Q19. Does Talview require MFA? Yes, if enabled by your organisation. After SSO login, you may be prompted to authenticate using an Authenticator App, SMS, or Email OTP as a secondary step. Q20. I didn’t receive my MFA prompt or OTP.
  • Make sure your registered email or device is active.
  • Check your spam or junk folder for OTP emails.
  • If you’re using an authenticator app, make sure it’s synced correctly.
If the issue persists, contact your IT administrator to verify your MFA setup. Q21. Can I log in from multiple devices at the same time? You can log in from multiple devices, but only one active session per device type is supported. Logging in elsewhere may automatically sign out your previous session for security reasons.

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6. Access and troubleshooting

Q22. I logged in but don’t see my workflows, tasks, or assignments. Your role may not have been assigned yet. Contact your Tenant Admin to confirm your role and permissions. Q23. The login page doesn’t load or shows a blank screen.
  • Clear your browser cache and cookies.
  • Make sure you’re using a supported browser (Chrome, Edge, or Firefox).
  • Disable your VPN or check your network connection.
If the issue persists, contact your administrator for further assistance. Q24. I’m stuck in a login loop. It keeps asking for my email again. This usually happens when session cookies are blocked or expired.
  • Clear your browser cookies and try again.
  • Make sure your browser allows redirects and third-party cookies.
If using SSO, confirm your organisation’s login URL is correct.