Why is the Forms list not loading?

What might be wrong	How to fix it
Your internet connection is unstable or disconnected	1. Check your internet connection. 2. Try loading another page to confirm. If the connection is weak, switch to a stable network and try again.
Your session has expired	Log out and log back in to the Admin platform. This refreshes your session and reloads the page.
Your browser is loading a cached version of the page	Press `Ctrl + Shift + R (Windows)` or `Command + Shift + R (Mac)` to do a hard reload. This clears the cached version and fetches the latest page.
Your browser is not compatible or is outdated	1. The Admin platform works best on the latest versions of Chrome, Edge, or Firefox. 2. Update your browser or switch to a supported one.
Your account doesn’t have the correct access level	1. The Forms list is available to Tenant Admins and Platform Admins only. 2. If your account doesn’t have admin access, the page may not load. 3. Confirm your access level with your organisation admin.
A temporary server issue is preventing the page from loading	1. Wait a few minutes and try again. 2. If the issue persists, contact your organisation admin or raise a support request.

What might be wrong

How to fix it

Your internet connection is unstable or disconnected

1. Check your internet connection.
2. Try loading another page to confirm. If the connection is weak, switch to a stable network and try again.

Your session has expired

Log out and log back in to the Admin platform. This refreshes your session and reloads the page.

Your browser is loading a cached version of the page

Press Ctrl + Shift + R (Windows) or Command + Shift + R (Mac) to do a hard reload. This clears the cached version and fetches the latest page.

Your browser is not compatible or is outdated

1. The Admin platform works best on the latest versions of Chrome, Edge, or Firefox.
2. Update your browser or switch to a supported one.

Your account doesn’t have the correct access level

1. The Forms list is available to Tenant Admins and Platform Admins only.
2. If your account doesn’t have admin access, the page may not load.
3. Confirm your access level with your organisation admin.

A temporary server issue is preventing the page from loading

1. Wait a few minutes and try again.
2. If the issue persists, contact your organisation admin or raise a support request.

Additional TipsIf you see a specific error message on the page, note it down before trying the fixes above. It can help your admin or support team identify the issue faster.

Configurations

Login & Access

Forms

Why is the Forms list not loading?

🔎 Troubleshooting common issues

​🔎 Troubleshooting common issues

🔎 Troubleshooting common issues