Why can't I add or edit fields in the Form Editor? - Talview Docs

If fields aren’t inserting, the “/” menu isn’t appearing, or the Form Editor seems frozen while you’re building a form in Talview, it’s usually caused by a browser issue or a session-related problem. In this article, you’ll find the most common causes and how to get the editor working again.

🔎 Troubleshooting common issues

What Might Be Wrong	How to Fix It
The “/” command menu isn’t appearing when you type on the canvas.	Click directly on the canvas to make sure it’s in focus, then type “/”. If it still doesn’t appear, refresh the page with `Ctrl + Shift + R` (Windows) or `Command + Shift + R` (Mac).
A field was selected from the block picker but didn’t insert on the canvas.	Refresh the page and try again. Make sure you’re clicking on an empty area of the canvas before selecting a field from the block picker.
The editor appears frozen and no clicks or edits are registering.	Your browser tab may have become unresponsive. Refresh the page, or close and reopen the tab. If the issue continues, close other heavy tabs or applications to free up memory.
Your changes aren’t being saved, or fields revert after adding them.	This could be a network issue. Check your internet connection and refresh the page. Your previously auto-saved content should still be intact.
Your browser session has expired or timed out.	Log out and log back in, then reopen the form from the Forms list.
A browser extension is interfering with the editor.	Try opening the Form Editor in an incognito or private browsing window. If the editor works there, disable extensions one by one to identify the conflict.

Additional Tips

Chrome, Edge, and Firefox are the recommended browsers for the Form Editor. If you’re using a different browser, try switching.
Clear your browser cache if the editor continues to behave unexpectedly after trying the steps above.
Your form content is auto saved, so refreshing or reopening the form won’t cause you to lose your work.
If the issue persists across browsers and devices, contact your administrator for further assistance.

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