Why can't the Admin see the forms section in the navigation bar?

If you can’t find the Forms entry in the side navigation on Talview’s Admin platform, you won’t be able to access the Form Builder to create or manage forms. This typically happens due to account access level or role configuration. In this article, you’ll find the most common causes and how to resolve them.

🔎 Troubleshooting common issues

What might be wrong	How to fix it
Your account doesn’t have admin-level access	1. The Form Builder is available to Tenant Admins and Platform Admins only. 2. Other roles such as Recruiter don’t see the Forms entry. 3. Confirm your role with your organisation admin and request an upgrade to admin access if needed.
The side navigation is showing limited options based on your access level	1. The side navigation displays different sections based on your access level. 2. If you see sections like Workflow list view instead of User Management and Forms, your account is configured as a Recruiter, not an Admin. 3. Contact your organisation admin to verify.
Your session has expired	1. An expired session can sometimes cause navigation items to disappear. 2. Refresh the page or log out and log back in to restore a fresh session.
Browser cache is showing an outdated version of the navigation	1. Your browser may be loading a cached version of the page. 2. Press `Ctrl + Shift + R` (Windows) or `Command + Shift + R` (Mac) to do a hard reload.

Additional TipsIf you’ve confirmed your account has admin access and you still can’t see Forms in the navigation, contact your organisation admin to check whether the Form Builder feature is enabled for your tenant.

Why is the form preview not displaying correctly?Why is the Forms list not loading?

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Configurations

Login & Access

Forms

Why can't the Admin see the forms section in the navigation bar?

🔎 Troubleshooting common issues

​🔎 Troubleshooting common issues

🔎 Troubleshooting common issues