Why is my hardware check stuck or the permission pop-up not appearing?

If the hardware check stays on the loading screen, or you’re asked to allow camera and microphone access but no pop-up appears, your browser or device is likely blocking the request. This can happen when permissions were denied earlier, another app is using your camera or microphone, or a browser extension is interfering. This guide helps you get the permission prompt to appear and complete the hardware check.

✅ Common Causes and Fixes

What Might Be Wrong	What You Can Do
Permissions were blocked earlier in the browser	Click the lock icon in the address bar → Site settings → set Camera and Microphone to Allow. Refresh the page once.
Your operating system is blocking access	Windows: Go to Settings → Privacy & security → Camera and Microphone, and turn on access for your browser. Mac: Go to System Settings → Privacy & Security → Camera and Microphone, and turn on access for your browser or Talview Secure Browser. Restart the browser afterwards.
Another app is using your camera or microphone	Close apps such as Zoom, Teams, Meet, or Skype, then try the hardware check again.
A browser extension is blocking the prompt	Disable privacy, ad-blocking, or VPN extensions, then reload the exam page.
The pop-up opened behind the exam window	Check for the prompt behind other windows or in your taskbar or dock.
The page is taking longer than expected	Wait a few seconds and refresh once. Avoid refreshing repeatedly, as this can disrupt the session.
You’re using Talview Secure Browser and permissions weren’t granted during setup	Close Secure Browser, grant Camera, Microphone, and Screen Recording access in your system settings, then relaunch it from your exam link.
Still stuck after trying the steps above	Use the Need Help option at the bottom-left of the screen to contact a proctor.

🛠 Final Check: Before You Retry

Camera and microphone are set to Allow in your browser
Your operating system allows camera and microphone access for your browser or Secure Browser
No other apps are using your camera or microphone
Extensions that could block permissions are turned off
You’ve refreshed the page once or restarted the browser

👉 Run Diagnostics to test your camera and microphone before your exam.

Getting Started

Screening

Assessments

Ivy AI Interview

Interviews

Scheduling & Payments

System Diagnostics

Why is my hardware check stuck or the permission pop-up not appearing?

✅ Common Causes and Fixes

🛠 Final Check: Before You Retry

​✅ Common Causes and Fixes

​🛠 Final Check: Before You Retry

✅ Common Causes and Fixes

🛠 Final Check: Before You Retry