If you’re unable to hear instructions, alerts, or audio playback during your Talview test, your audio output may be routed to the wrong device. This commonly happens when headphones, Bluetooth devices, or external monitors are connected. Misrouted audio can affect audio- or video-based questions and disrupt your test flow. In this article, you’ll learn why this happens and how to fix it quickly.Documentation Index
Fetch the complete documentation index at: https://docs.talview.com/llms.txt
Use this file to discover all available pages before exploring further.
✅ Common Causes and Fixes
| What Might Be Wrong | What You Can Do |
|---|---|
| Audio is playing through a different device | Check and set the correct output device in your system settings |
| Bluetooth device is connected but inactive | Turn Bluetooth off temporarily or reconnect the headphones properly |
| HDMI monitor with no speakers is selected | Switch output from the monitor to internal speakers or headset |
| Output device was unplugged mid-test | Replug your headset or speakers and reselect them in the output list |
| Browser or OS audio settings are misconfigured | Restart your browser and verify permissions for sound output |
🛠 How to Check Output Settings
On Windows:
- Click the 🔊 Sound icon in the taskbar
- Click the arrow next to the volume slider
- Select your preferred output device (e.g., Headphones, Speakers)
On Mac:
- Go to System Settings → Sound
- Under Output, select your desired device (e.g., MacBook Speakers, USB Headphones)
- Adjust the volume slider if
🌐 Final Check: Audio Working?
Once your device is selected:- Play any sound or system audio to verify it’s working
- Rejoin your Talview test link and check if the test audio plays
- Make sure your volume is not muted