If your secondary camera stops working or fails to connect on your mobile device during an assessment or interview, it can interrupt your session or prevent you from proceeding. In this article, you’ll learn how to identify the failure, take immediate corrective actions, and safely restore the secondary camera connection.Documentation Index
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🚨 How to identify a Secondary camera failure?
You may be experiencing a secondary camera failure if:- The mobile screen freezes or shows no video
- The camera feed disappears after initially connecting
- You see repeated “Disconnected” or “Reconnecting” messages
- Your main device shows a warning about the secondary camera
- The mobile browser closes unexpectedly
🧪 Common Issues and How to Fix Them
| Problem | What You Can Do |
|---|---|
| QR code is not scanning | Clean your mobile camera lens and increase screen brightness on your computer. If scanning still fails, manually enter the code displayed on your main device. |
| Stuck on the “Connecting” screen | Ensure both your mobile device and computer are connected to the same Wi-Fi network. Restart your phone and retry if the issue persists. |
| Camera feed is not loading | Close other apps that may be using the camera, such as Zoom, Teams, or WhatsApp. Restart the mobile browser or app and try again. |
| Blank or black video screen | Confirm that camera permission is allowed for the mobile browser or app. Refresh the page and reinitiate the connection. |
| Secondary device disconnects during the test | Keep your phone connected to a charger and placed on a stable surface. Avoid switching networks or letting the screen turn off. |
⚙️ Basic Setup Checklist
Before starting your assessment:- Connect both your computer and mobile phone to the same Wi-Fi network
- Scan the QR code shown on your main test screen using your mobile device
- Allow camera access when prompted on the mobile browser or app
- Keep your phone still and the screen active throughout the session
- Disable screen auto-lock if possible
- Plug your phone into a charger to avoid battery interruptions
🛑 What to Avoid
- Do not use mobile data on your phone while your computer is on Wi-Fi
- Do not minimize the browser or app on your mobile device
- Do not rotate, move, or reposition the phone after setup
- Avoid switching apps or locking the phone screen during the test