🚨 How to identify a Secondary camera failure?
You may be experiencing a secondary camera failure if:- The mobile screen freezes or shows no video
- The camera feed disappears after initially connecting
- You see repeated “Disconnected” or “Reconnecting” messages
- Your main device shows a warning about the secondary camera
- The mobile browser closes unexpectedly
🧪 Common Issues and How to Fix Them
| Problem | What You Can Do |
|---|---|
| QR code is not scanning | Clean your mobile camera lens and increase screen brightness on your computer. If scanning still fails, manually enter the code displayed on your main device. |
| Stuck on the “Connecting” screen | Ensure both your mobile device and computer are connected to the same Wi-Fi network. Restart your phone and retry if the issue persists. |
| Camera feed is not loading | Close other apps that may be using the camera, such as Zoom, Teams, or WhatsApp. Restart the mobile browser or app and try again. |
| Blank or black video screen | Confirm that camera permission is allowed for the mobile browser or app. Refresh the page and reinitiate the connection. |
| Secondary device disconnects during the test | Keep your phone connected to a charger and placed on a stable surface. Avoid switching networks or letting the screen turn off. |
⚙️ Basic Setup Checklist
Before starting your assessment:- Connect both your computer and mobile phone to the same Wi-Fi network
- Scan the QR code shown on your main test screen using your mobile device
- Allow camera access when prompted on the mobile browser or app
- Keep your phone still and the screen active throughout the session
- Disable screen auto-lock if possible
- Plug your phone into a charger to avoid battery interruptions
🛑 What to Avoid
- Do not use mobile data on your phone while your computer is on Wi-Fi
- Do not minimize the browser or app on your mobile device
- Do not rotate, move, or reposition the phone after setup
- Avoid switching apps or locking the phone screen during the test