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If your secondary camera stops working or fails to connect on your mobile device during an assessment or interview, it can interrupt your session or prevent you from proceeding. In this article, you’ll learn how to identify the failure, take immediate corrective actions, and safely restore the secondary camera connection.

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🚨 How to identify a Secondary camera failure?

You may be experiencing a secondary camera failure if:
  • The mobile screen freezes or shows no video
  • The camera feed disappears after initially connecting
  • You see repeated “Disconnected” or “Reconnecting” messages
  • Your main device shows a warning about the secondary camera
  • The mobile browser closes unexpectedly

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🧪 Common Issues and How to Fix Them

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⚙️ Basic Setup Checklist

Before starting your assessment:
  • Connect both your computer and mobile phone to the same Wi-Fi network
  • Scan the QR code shown on your main test screen using your mobile device
  • Allow camera access when prompted on the mobile browser or app
  • Keep your phone still and the screen active throughout the session
  • Disable screen auto-lock if possible
  • Plug your phone into a charger to avoid battery interruptions

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🛑 What to Avoid

  • Do not use mobile data on your phone while your computer is on Wi-Fi
  • Do not minimize the browser or app on your mobile device
  • Do not rotate, move, or reposition the phone after setup
  • Avoid switching apps or locking the phone screen during the test

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Additional Tip: Best Phone Placement

  • Place your phone on the left or right side of your desk on a stable surface
  • Ensure your face, hands, and workspace are clearly visible
  • Use a phone stand or stable support to maintain the correct angle
Proper setup and placement of the secondary camera help ensure a smooth, uninterrupted testing experience.