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If your test or interview cannot access your camera or microphone, it usually means the browser or operating system has blocked the required permissions. This can prevent you from starting the session or being seen and heard during a live or proctored assessment. In this article, you’ll learn why camera or microphone access gets blocked and the steps you can take across different browsers and operating systems to fix it quickly.

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✅ Common Issues and Fixes

What Might Be WrongWhat You Can Do
Browser does not have permission to use camera/microphoneOpen your browser settings → Privacy & Security → Site Settings / Permissions → Set Camera and Microphone to Allow for the test site
You selected “Block” on the permission promptReload the page, click the site permission icon in the address bar, change Camera and Microphone to Allow, then refresh
Another application is using the camera or microphoneClose apps like Zoom, Teams, Skype, screen recorders, or background utilities using audio/video
Incorrect camera or microphone selectedIn browser settings, ensure the correct input devices are selected for Camera and Microphone
Browser tab is not secureEnsure the test link starts with https://. If not, contact support
OS-level permissions are disabledOn Windows or macOS, open System Privacy Settings and allow your browser to access the camera and microphone
External camera or mic not detectedReconnect the device, refresh the page, and confirm it appears in the device selection list

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Additional Tips

  • Close all other browser tabs and windows
  • Restart your browser after changing permissions
  • Avoid using private/incognito mode unless explicitly supported
  • Ensure you are using a supported and up-to-date browser

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✅ Final Check: Confirm Camera and Microphone Access

Before restarting your test or interview:
  • Test your camera and microphone
  • Verify that video preview is visible
  • Confirm your microphone input shows activity
Once confirmed, rejoin your session to continue without interruptions.