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If your test or interview cannot access your camera or microphone, it usually means the browser or operating system has blocked the required permissions. This can prevent you from starting the session or being seen and heard during a live or proctored assessment. In this article, you’ll learn why camera or microphone access gets blocked and the steps you can take across different browsers and operating systems to fix it quickly.

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✅ Common Issues and Fixes

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Additional Tips

  • Close all other browser tabs and windows
  • Restart your browser after changing permissions
  • Avoid using private/incognito mode unless explicitly supported
  • Ensure you are using a supported and up-to-date browser

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✅ Final Check: Confirm Camera and Microphone Access

Before restarting your test or interview:
  • Test your camera and microphone
  • Verify that video preview is visible
  • Confirm your microphone input shows activity
Once confirmed, rejoin your session to continue without interruptions.