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If you are not hearing any sound from your speakers, it can disrupt system checks, instructions, or audio prompts during a test or interview. In this article, we walk through the most common causes of speaker issues and the steps you can take to identify and fix them quickly.

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✅Common Causes and Fixes

What might be wrongWhat you can do
Speakers are muted or Volume is Lowa. Check Speaker Volume: Ensure your speaker’s physical volume knob or digital volume control is turned up.
b. Unmute Speakers: Look for a mute button on your speaker or in your operating system’s sound settings. Click it to unmute.
c. Check Application volume: Some applications have their own sound controls. Ensure these aren’t muted or set too low.
Incorrect Playback Device selectedVerify Default Playback Device: Right click the speaker icon in your system tray. Select “Sound settings” (Windows) or “System Preferences> Sound” (macOS) Under “Playback” ensure your intended speakers are selected as the default device
Loose or Incorrect Cable ConnectionsEnsure all speaker cables are securely plugged into the correct ports on your computer and speakers themselves If you have multiple audio output ports (e.g., front and back on desktop), try plugging your speakers into a different one.
Speaker Hardware Issuesa. Connect your speakers another device (e.g., phone, tablet) to see if they produce sound. This helps determine if speakers themselves are faulty.
b. Ensure your speakers are powered on and receiving power. For USB speakers, ensure the USB cable is fully inserted.
System Sound Settings Issues (Advanced)a. Run Audio Troubleshooter: (Windows) Search for “Troubleshoot settings” in the Start menu, then select “Playing Audio” and run the troubleshooter.
b. Disable Audio Enhancements: Some audio enhancements can cause issues. In Sound settings, under the “Enhancements” tab (if available), try disabling them.
Disconnect Other Audio DevicesIf you have headphones or other audio devices connected, disconnect them and see if the speakers start working. They might be overriding the speaker output.
Test with External Speakers/HeadphonesIf you have a different set of speakers or headphones, try connecting them to your computer. If they work, it indicates an issue with your primary speakers.

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Additional Tip

  1. Before starting your assessment or interview, run the Video Diagnostic Test and carefully review the audio section.
  2. Pay close attention to the audio section and address any warnings.
  3. Taking a few minutes to confirm your speaker setup in advance can help ensure you hear all instructions clearly and have a smooth testing experience.