When recruiting teams use Talview’s Workflow Tools to manage their hiring process, they expect candidates to flow smoothly through designated job roles. However, there are instances where a candidate who should be visible in a specific workflow simply doesn’t appear, disrupting the recruitment pipeline and causing confusion. This article helps recruiters identify why candidates might be missing from their selected workflows and provides actionable solutions to resolve the issue quickly.Documentation Index
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🔎 Troubleshooting Common Issues
| What Might Be Wrong | How to Fix It |
|---|---|
| The candidate hasn’t been added to the workflow yet | Navigate to the candidate’s profile and manually assign them to the correct workflow. Verify the assignment is saved before exiting. |
| Candidate was added to a different workflow by mistake | Check other active workflows in your organization. Use the search function to locate the candidate and reassign them to the intended workflow. |
| Candidate profile is marked as inactive or archived | Check the candidate’s profile status. If archived or inactive, restore the profile to active status before adding them to the workflow. |
| System sync delay between modules | Wait 2-3 minutes and refresh the workflow page. If the candidate still doesn’t appear, log out and log back in to force a system sync. |