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Documentation Index

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When a workflow is opened for registration, Workflow Tools generates a registration link and QR code that candidates can use to register themselves. If the link or QR code does not appear, it is usually due to workflow configuration, registration status, or UI-related conditions.

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🔎 Troubleshooting Common Issues

What might be wrongHow to fix it
Workflow is not opened for registrationConfirm that the workflow is explicitly opened for registration and saved successfully.
Required workflow steps are incompleteEnsure mandatory steps (such as Screening or Assessment setup) are properly configured before opening registration.
Registration changes not savedAfter enabling registration, click Save and wait for confirmation before checking for the link or QR code.
Page not refreshed after opening registrationRefresh the workflow page after opening it for registration to allow the link and QR code to load.
Workflow opened recentlyWait a few seconds to a minute after opening registration, then refresh the page.
User does not have required permissionsEnsure you are logged in as a Recruiter or Master Recruiter with permission to manage workflow registration.
Browser or UI rendering issueRefresh the page, clear browser cache, or try accessing the workflow in a supported browser (Chrome recommended).

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Additional Tips

  • Reopen registration if needed Close and reopen registration, then refresh the page to regenerate the link and QR code.
  • Check in a new session Log out and log back in, then reopen the workflow to rule out session-related issues.
  • Avoid multiple rapid changes Allow the system a moment to process registration status updates before navigating away.
  • Verify with another user Ask another recruiter to open the same workflow and confirm whether the link or QR code appears.