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You’ve sent an assessment invite from the Assessment Step in Workflow Tools, but the candidate reports not receiving it. This article helps you verify common issues and ensure delivery.

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✅ Common Causes and Fixes

What Might Be WrongWhat You Can Do
Candidate’s email address was entered incorrectlyDouble-check the candidate’s email in the Candidate Card → Profile section. Correct and resend if needed.
Invitation email went to spam or promotions folderAsk the candidate to check Spam, Promotions, or Updates folders.
Candidate unsubscribed from Talview emails earlierContact Talview Support to check and re-subscribe the candidate’s email if previously unsubscribed.
Email was blocked by company firewall (esp. in corporate emails)Ask the candidate to whitelist [email protected] or try with a personal email if possible.
Assessment not yet triggeredEnsure you’ve clicked “Send Assessment” in the assessment step after assigning the test.
Assessment status not updatedRefresh the Workflow tab and check if the invite shows as Sent under the Assessment section.

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🌐 Final Checks for Email Delivery

Before contacting support:
  • Verify the test is assigned in the correct step
  • Confirm email domain is not blacklisted
  • Check if duplicate invites were sent recently (this may cause mail filters to block them)

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Additional Troubleshooting

  • Check Activity Log on the candidate’s card to confirm if the invite was triggered.
  • Resend the invite after reconfirming candidate details.
  • Avoid bulk uploads with missing email fields — these may silently skip invites.