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If you’re trying to log in to WorkflowTools via SSO and the screen is stuck on a loading spinner or keeps redirecting without logging you in, it could be due to browser issues, session expiry, or identity provider delays. This article outlines the most common causes and provides step-by-step checks to help you quickly identify and resolve the issue.

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✅ Common Causes and Fixes

What Might Be WrongWhat You Should Do
Session token expired or invalidClose all tabs and do a fresh login from Workflow Tools platform link. Avoid using bookmarks with expired tokens.
Browser cache or cookies interferingClear cookies for your SSO domain or try logging in via Incognito mode or a different browser.
Popup blocked during redirectEnable popups for your SSO provider (e.g., Okta, Google Workspace). You can also check for a small icon in the address bar that shows a blocked popup.
SSO not configured for your orgConfirm with your company admin that your email domain is SSO-enabled in Talview.
SSO identity provider is slow or downWait for a minute and retry. If it persists, contact your internal IT team to check if your IdP (like Azure AD, Okta, etc.) is experiencing issues.

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Additional Tips

  • Try from a different browser or clear the browser session and retry
  • If you’re on a VPN or behind a company proxy, disable it temporarily and try again
  • Make sure you’re using your official company email ID configured for SSO