Skip to main content
When signing in to Talview using SSO, you might expect to see multiple organization accounts associated with your email ID. However, sometimes only a limited number of those accounts appear in the account picker screen. This article outlines the most common causes and provides step-by-step checks to help you quickly identify and resolve the issue.

​
✅ Common Causes and Fixes

What Might Be WrongWhat You Should Do
Some orgs don’t support your current SSO loginNot all Talview organization accounts share the same SSO setup. Try logging in again using the method provided by that specific org, or reach out to the admin of the missing org account.
Your SSO session is cached or staleSign out completely from your SSO provider (Google, Microsoft, etc.) and then log back in. You can also try Incognito mode.
You’re using a different login emailMake sure you are logging in with the exact email address that has access to all your orgs.
Your access was recently grantedNewly added SSO access might take a few minutes to reflect. Try refreshing after clearing cache or re-login in a different browser.

​
Additional Tips

  • Ensure you are logging in with the correct SSO provider linked to all relevant accounts
  • Verify that your email ID is mapped to each organization you expect to access
  • Check whether role or permission changes were recently made to your profile
  • Avoid switching SSO providers or login methods within the same browser session
  • Log out completely before reattempting SSO login
  • Clear browser cache if account visibility does not update after access changes
  • Contact your administrator or support if expected accounts are still missing