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Email-password login issues can occur due to authentication, browser, or account-related factors. This article outlines the most common causes and provides step-by-step checks to help you quickly identify and resolve the issue.

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✅ Common Causes and Fixes

What Might Be WrongWhat You Should Do
Wrong email or password enteredDouble-check for typos, especially in case-sensitive fields. Try retyping both fields manually.
You’re supposed to log in via SSOIf your organization uses SSO (Single Sign-On), the email-password method may not work. Go back and select the correct SSO option instead.
Account not yet activatedCheck your inbox (and spam folder) for a verification or activation email from Talview. Follow the link to activate your account.
You forgot your passwordClick “Forgot Password” on the login page to reset your password via email.
The login session is cached incorrectlyTry logging in from an Incognito/Private browser window.

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Additional Tips

  • Ensure there are no leading or trailing spaces when entering your email or password
  • Verify that Caps Lock is turned off while typing your password
  • Check whether your account uses SSO instead of email-password login
  • Avoid using saved or auto-filled credentials from the browser
  • Confirm that your account is active and not locked due to multiple failed attempts