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If you’re being signed into the wrong SSO account automatically when accessing WorkflowTools or any Talview platform feature, it’s usually due to cached session data or multiple accounts signed in on your browser. This article outlines the most common causes and provides step-by-step checks to help you quickly identify and resolve the issue.

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✅ Common Causes and Fixes

What Might Be WrongWhat You Should Do
Browser auto-logged you into a different SSO accountOpen the Workflow Tools platform link in Incognito Mode or a different browser.
Multiple SSO accounts signed into your browserSign out of other accounts from your browser (e.g., Google, Microsoft) and try again.
Old session cookies are cachedClear cookies and site data for your SSO provider (e.g., accounts.google.com, login.microsoftonline.com) before retrying.
Wrong account saved in your browserCheck if your browser is remembering the incorrect login and manually log out of that SSO account first.

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Additional Tip

To ensure you’re using the correct account:
  1. Copy the Workflow Tools platform link
  2. Open a new incognito/private tab
  3. Paste the link and log in with the correct SSO account