Device Compatibility & Access
Fixing OS-Related App Crashes
If the app crashes during your proctored exam or interview, it could be due to issues with your device’s operating system (OS). Crashes can occur due to outdated software, background restrictions, or conflicts with system-level settings.
🚫 App Crashing - Troubleshooting steps
✅ Common causes and fixes
| What might be wrong | What you can do |
|---|---|
| Outdated OS version | Update to the latest OS version for better compatibility |
| Power-saving or battery optimization enabled | Disable power-saving or battery optimization for the app |
| Device not restarted recently | Restart your device to clear cached issues |
| System settings interfering with performance | Restore default performance settings and disable background app restrictions |
| Other apps running in background | Close unnecessary apps before starting the session |
| Required permissions not granted (camera/mic/storage) | Make sure all permissions are enabled via device settings |
- 🔗 Update your iOS device
- 🔗 Update your Android device
- 🔗 Grant camera and mic permissions *