✅ Common Causes and Fixes
| What Might Be Wrong | What You Can Do |
|---|---|
| Company proxy/firewall is blocking Talview servers | Try switching to a personal device or personal network (like home Wi-Fi or mobile hotspot) |
| Company VPN is active | Turn off the VPN or ask your IT team if it’s required |
| You’re on a restricted office network | Use your mobile hotspot or connect via an unrestricted Wi-Fi network |
| Security software is filtering test URLs | If you’re allowed, temporarily disable the proxy or use a browser not managed by the company |
| Network filters block required ports/services | Contact IT and request to whitelist Talview URLs listed below |
📚 Additional Troubleshooting
If you must use a company device or network:- Ask your IT team to whitelist these domains:
*.talview.com*.proview.io*.talview.nz*.tlv.sh*.twilio.com*.livekit.cloud*.firebasedatabase.app
- Try accessing the test on another device (like your phone or personal laptop)
🌐 Final Check: Load the Test Page
Once on an open network:- Reopen the Talview test link.
- Complete the system compatibility check.
- Ensure camera, mic, and network all show “Pass”.