Device Compatibility & Access
Jailbroken / rooted devices: Why they’re blocked
Your device, if jailbroken (iOS) or rooted (Android) will prevent you from starting your interview or proctored exam. Modified devices pose security risks and are not supported on our platform. This guide explains why your device might be jailbroken/rooted, and what to do before you begin your session.
🚫 Jailbroken/Rooted device - Complications
✅ Common causes and fixes
| What Might Be Wrong | What You Can Do |
|---|---|
| Your device is jailbroken or rooted | Use a device with a secure, unmodified OS |
| You’re unsure of your device’s status | Contact your device manufacturer or service provider |
| Device was modified using unofficial tools | Restore the device to factory settings or use an alternate supported device |
🔐 Why these devices are blocked
These devices bypass standard security controls built into the operating system. This makes it possible to:- Install apps that can record the screen, access files, or run in the background without permission.
- Disable system restrictions that prevent cheating or unauthorized access.
- Modify or spoof exam apps, browsers, or system logs.