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✅ Why You Should Clear Your Cache Before Your Session

Your browser stores temporary files (called “cache”) to help websites load faster. However, during assessments or interviews, this can cause:
Problem During the TestWhy It Happens
Test page not loading properlyOutdated files or corrupted cache
Buttons or webcam not workingCached scripts conflicting with new test settings
Audio/video lag or freezeUnoptimized performance due to leftover data
Login or session failuresExpired cookies from a previous session
Clearing the cache gives you a fresh start, helping the platform load the latest version of your test environment without interference.

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🔄 How to Clear Your Cache (Supported Browsers Only)

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👉 Google Chrome (Desktop)

  1. Click the three-dot menu (top-right corner)
  2. Go to More tools > Clear browsing data
  3. Set Time range to All time
  4. Check:
    • Cookies and other site data
    • Cached images and files
  5. Click Clear data
  6. Restart Chrome

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👉 Mozilla Firefox (Desktop)

  1. Click the menu icon (three lines) > Settings
  2. Navigate to Privacy & Security
  3. Under Cookies and Site Data, click Clear Data
  4. Select:
    • Cookies and Site Data
    • Cached Web Content
  5. Click Clear, then restart Firefox

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👉 Microsoft Edge (Desktop)

  1. Click the three-dot menu (top-right corner)
  2. Select Settings > Privacy, search, and services
  3. Scroll to Clear browsing data
  4. Click Choose what to clear
  5. Set Time range to All time
  6. Check:
    • Cookies and other site data
    • Cached images and files
  7. Click Clear now
  8. Restart Edge

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⏲️ When to Clear Cache

Please clear your cache right before:
  • A proctored assessment
  • A live or one-way video interview
  • Any session that was rescheduled or restarted